NOTE: For internet service in New York, please call our partner CBN FLX at 315-325-5000 or click here
The Federal Communications Commission (“FCC”) requires that CBN, Inc. and other Internet providers disclose certain information regarding those services. We highlight below information that the FCC specifically calls for in the Open Internet Disclosures.
Compass Broadband Network, Inc., dba CBN, provides high-speed broadband Internet access services, voice services, and other ancillary services currently to residential and business Subscribers in Florida, Georgia, and New York. CBN is committed to offering reliable Internet access services that will allow our customers to take full advantage of all of the lawful content and services available on the Internet.
CBN, Inc. does not discriminate against lawful Internet content, applications, services, or non-harmful devices. We support the following Net Neutrality principles:
CBN, Inc. does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. CBN, Inc. does engage in reasonable network management practices that limit and potentially block network flooding using applications that may affect users network-wide, or affect network performance for other customers on an access point.
CBN, Inc. does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. CBN, Inc. does engage in reasonable network management practices that may affect users network-wide, or affect network performance for other customers on an access point.
CBN, Inc. does not directly or indirectly favor some traffic over other traffic, including use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
CBN, Inc. does not directly or indirectly favor some traffic over other traffic, including use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
CBN, Inc. manages its network with one goal: to deliver the best possible fixed-wireless Internet access service to all of its customers. To further this effort, CBN, Inc. uses reasonable network management practices that are consistent with industry standards. CBN, Inc. uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement for Internet services. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.
As the Internet and its related technologies continue to evolve, CBN, Inc.’s network management tools will also keep pace so we can continue to deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as other locations if we make significant changes to our network management techniques.
CBN, Inc. does maintain a system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management system if necessary in the performance of reasonable network management and in order to maintain a good Internet access service experience for our customers, and will provide updates here as well as other locations if a new system, or changes are implemented.
CBN, Inc. provides its Internet access service customers with full access to all the lawful content, services, and applications that the Internet has to offer. CBN, Inc. does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, flooding, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.
CBN Inc. employs a number of practices to help prevent unwanted communications such as spam, to protect the security of CBN, Inc.’s customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. (We do not disclose exact rate limits in order to maintain the effectiveness of these measures.)
In order to further protect our customers, CBN, Inc. blocks a limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customer’s information.
Pricing and Other Fees
CBN, Inc.’s Internet access services may be subject to promotional rates. Additional fees, such as for equipment rental, installation, and early termination, may apply. For information about pricing and fees for various CBN, Inc. tiers of internet service and all other services, please contact a representative by phone at (877) 578-7780 during business hours, or through our Contact Form.
Data Usage Plans
All of our plans are truly unlimited with no throttling. We do not plan to change this, and pride ourselves on being one of the fastest unlimited-data fixed-wireless providers in the area.
For More Information
If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about CBN, Inc. Internet service, please contact CBN, Inc. by phone at 833-568-5857 during business hours, or through our Contact Form.